Support

What if things go wrong?

  • Would you know what to do if you couldn’t log into your IT systems?
  • What if none of your emails left your outbox?
  • Have you forgotten how to configure some software?
  • Have a problem with your hardware connections?

 

These are just a few day-to-day problems that all businesses encounter at some time or another. If you need help, just pick up the phone. Help is at hand with comprehensive IT support from Ivy.

 

Helpdesk on demand

At Ivy, there is always a friendly, personable voice at the end of the phone. We will put you directly through to an expert to handle your enquiry and solve your problems. When you ask for help, we will talk to you, not the computer. We believe that technology exists to serve people, not the other way round. Our experts speak your language and we will not blind you with science or hide behind jargon.

Keeping your business running

Your people need to keep on working, no matter what. That’s why one option is to have one of our IT professionals visit your premises regularly to keep an eye on things and make sure you get the help you need face-to-face, without fuss. We will provide you with IT support for your entire infrastructure; be it hardware, software, systems or services. We do not quibble. We can design an effective support programme to meet your needs, put together a contract or maybe you prefer support on an ad-hoc basis. You choose.

Ivy will also monitor and maintain your IT systems with our in-house technology so we can keep track of your contracts with us or with a third party provider like your broadband provider. We log each support call you make and can give you a report of all incidents over a chosen period. Our support model is a partnership between you and Ivy. We are here to support your business as it grows and adapts to future needs.

Support from concept to post-installation

If we are your vendor for SugarCRM, Pegasus, Microsoft, Avaya telephony or Fortinet security you will already know that full IT support comes as built-in, from installation through to full operation and beyond.  Our support also extends to the integration of these business systems to give you a robust, seamless IT structure.

 

Call our helpdesk on 01908 552900 or Contact Us with your problems.

Ivy Fully Managed Service

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Let us be your *IT people*!
We can manage, maintain and support all your IT systems, so that you don't have to.

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Our support philosophy...

"We do not quibble over the difference between hardware and software – if you have a problem with any computer system, it is our mission to resolve it, regardless of the source of the trouble."

Dan Brett, Technical Director

Ivy Link Automated Billing Application

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